Tenants

Console / Tenants

KP (Karen Petrosyan)kp@flagmantelecom.com

Signed in · session expires in 6h 12m

Today · all tenants

Total tenants

128

124 active · 4 suspended

Active campaigns

across 6 tenants

Sent today

41,203

43,911 segments

Delivered

95.8%

of DLR-final

Failed today

1,731

4.2% of sent

Tokens consumed

48,723

sends + lookups

Low balance

tenants under threshold

Signed in now

3 staff · 11 client users

Month to date

Sent this month

1,284,610

1,371,204 segments

Delivered this month

96.2%

1,235,780 messages

Failed this month

48,830

3.8% of sent

Throughput today — all tenants

msgs/min · now ~2,540 · updated 0s ago

Active campaigns by volume today

Crown Dental · March upgrade

12,400

Vista Realty · Open house PAUSED·BILLING

9,880

Hilltop Cafe · Loyalty promo

7,320

Sunset Motors · Service recall

6,100

Maple Clinic · Appt reminders

5,503

Delivery status today

Delivered 39,472

Failed 1,731

Queued 12,610

Failures by error code — today

spike on any code triggers staff alert

4750

612

4720

401

4770

388

other

330

Live tail — all tenants

newest first

14:22:08Crown DentalDELIVERED+1818555••42 · DLR

14:22:07Vista RealtyREJECTEDinsufficient funds → auto-paused

14:22:05Maple ClinicLOOKUPbatch 340 numbers

Tenant accounts

Tenant	Users	Numbers	Tokens	Active
Crown Dental 10DLC C-A4F2 · cycle date: 15th	3	2	18,240 AUTO-TOPUP	1 SENDING
Vista Realty 10DLC C-B7K1 · cycle date: 1st	2	1	312 LOW	1 SCHEDULED
Hilltop Cafe Group 10DLC C-C2M9 · cycle date: 15th	1	1	4,020	IDLE

Users & permissions

Templates: Admin / Editor / Viewer, flags adjustable per user

User	Template	Upload lists	Edit message	Edit schedule	Start / pause	Run lookup	View billing	Full numbers
Office desk	ADMIN	✓	✓	✓	✓	✓	✓	✓
Maria Sarkisyan	EDITOR	✓	✓	✓	✗	✗	✓	✓
Ara Bedrosian	VIEWER	✗	✗	✗	✗	✗	✓	✗

Pending invites

Accounts that exist but haven't been activated

Name	Email	Role	Sent	Expires

Invite links are single-use and expire after 72 hours. Resending issues a new link and invalidates the old one. Nobody — including Flagman staff — can set a client's password.

Bandwidth accounts

Credentials, applications and rate limits are per account

Account ID	Label	Sites	Locations	Rate limit	Creds	Status
5001234	Flagman Primary	1 site	14 (12 assigned)	4,500 seg/min	OK	ACTIVE
5009876	Flagman Secondary	1 site	6 (5 assigned)	1,000 seg/min	OK	ACTIVE
5004455	Flagman Notifications	1 site	1	60 seg/min	OK	ACTIVE

Each account has its own rate limit ceiling. Per-carrier queues are capped so their combined rate stays under the ceiling of the account being sent from.

Sub-accounts (Sites) per account

Assign Site IDs to a BW account here · maintained by staff, not fetched from BW

BW account

Site ID

Label

BW account	Site ID	Label	Default	Locations	Status
5001234	30611	flagman-main	DEFAULT	14	ENABLED
5009876	30612	flagman-two	DEFAULT	6	ENABLED
5004455	30599	flagman-notify	DEFAULT	1	ENABLED

Each account uses one Site today. Adding more is supported — client settings will then ask for the Site before listing its Locations.

Applications & callbacks

One row per account · a Location maps to exactly one messaging Application

BW account	Purpose	Application ID	Callback URL	10DLC	Status
5001234	Tenant traffic campaigns, API, softphone	cfd4fb83-7531-4acc-b471-42d0bb76a65c	https://sms.flagmantelecom.com/bw/t/5001234	per tenant	ACTIVE
5009876	Tenant traffic	7ab19c40-22e8-4f61-9d0a-1c73e5b8a442	https://sms.flagmantelecom.com/bw/t/5009876	per tenant	ACTIVE
5004455	Notifications Flagman alerts to clients	93de2206-9669-4e07-948d-329f4b722ee2	https://sms.flagmantelecom.com/bw/notify	C-FLGM1	ACTIVE

Notification account

Notification sender number

Never billed to a tenant package

Callback signing secret

Callback ackHTTP 2xx <10s required

BW retry window24h at-least-once

Duplicate handlingIDEMPOTENT

Callback queue0 pending

Locations → clients

Locations are fetched from BW · each one belongs to a single tenant

BW account	Site	Location (SIP Peer)	Name	SMS	Assigned tenant	Numbers
5001234	30611	617819	crown-prod	ON	Crown Dental	4
5001234	30611	617820	vista-prod	ON	Vista Realty	1
5001234	30611	617844	maple-clinic	ON	Maple Clinic	2
5001234	30611	617851	new-onboard-1	OFF	UNASSIGNED	0
5009876	30612	618442	hilltop-prod	ON	Hilltop Cafe Group	1
5009876	30612	618470	sunset-motors	ON	Sunset Motors	3

A Location with SMS disabled can't send — enable it in the Bandwidth dashboard, then refresh. Assign a Location to a tenant from that tenant's Client settings.

Email / SMTP

Used for all portal email — alerts, invites, password resets VERIFIED

Provider preset

SMTP host

Port

587 · STARTTLS (recommended)

Encryption

Username

Password

From name

From address

Reply-to

Where client replies land

Rate limit

emails / min

On failure

Bounce handling

Verify TLS certificate — turn off only for an internal relay with a self-signed cert

Last testtoday 13:41

Sent 24h418

Bounced3

Queue0 pending

Send a test email to

Google Workspace relay checklist

Configured in Admin console → Apps → Gmail → Routing → SMTP relay service

Allowed senders	Set to Only addresses in my domains so the portal can send as no-reply@ and support@.	SET
Authentication	Allowlist this server's IP 38.191.45.20, and require SMTP auth as a second factor.	SET
Require TLS	On. Google dropped 3DES in 2025, so the sending host must offer TLS 1.2+ with a modern cipher.	SET
App password	Needed if authenticating as a user — enable 2-Step Verification, then generate a 16-character app password.	USER AUTH ONLY
SPF	Include _spf.google.com in the domain's SPF record.	PASS
DKIM	Generate and publish the DKIM key from Admin console, then turn on authentication.	PASS

Relay limits: 10,000 recipients per user per 24h and 100 recipients per SMTP transaction — the sender batches accordingly. Alerts are one-recipient messages, so the transaction limit only matters for staff broadcasts.

Email deliverability

DNS records for the sending domain · checked hourly

Record	Host	Status	Why it matters
SPF	flagmantelecom.com	PASS	Authorises this server to send as your domain
DKIM	portal._domainkey	PASS	Signs messages so they aren't altered in transit
DMARC	_dmarc	p=none	Move to quarantine once SPF and DKIM are stable
Reverse DNS	38.191.45.20	PASS	Mail servers reject senders without matching rDNS

Email templates

Sent by the notification system

Template	Subject	Sent 30d
Balance threshold reached	Your SMS package is running low	64
Package exhausted	Sending paused — package used up	11
Campaign finished	Your campaign has finished	203
Campaign paused — failure spike	Campaign paused: delivery failures	7
User invite	You've been invited to Flagman SMS	18
Password reset	Reset your password	9
2FA reset notice	Your two-factor authentication was reset	2

Error type	Action	Backoff	Attempts	Why
rate-limit-exceeded	RETRY	5s ×2 + jitter	8	Also lowers that carrier's queue rate for the window
unauthorized	REFRESH AUTH	immediate	2	OAuth token expired — refresh once, then alert
forbidden	ALERT STAFF	—	0	Missing role or feature on the BW account. Never retried
request-validation	FAIL	—	0	Payload is wrong — retrying sends the same bad payload
unsupported-content-type	FAIL	—	0	Client bug
internal-server-error	RETRY	10s ×2	5	Provider side — retry before failing the recipient

Console users

User	Role	2FA	Tenant scope	Last active	Status
KP (Karen Petrosyan) kp@flagmantelecom.com	SUPERADMIN	ENROLLED	all	now	ACTIVE
Lilit lilit@flagmantelecom.com	SUPPORT AGENT	ENROLLED	all	12 min ago	ACTIVE
Alen alen@flagmantelecom.com	SUPPORT AGENT	NOT ENROLLED required — blocked at sign-in	acct 5001234	2 h ago	ACTIVE
Parly parly@flagmantelecom.com	BILLING	ENROLLED	3 named tenants	Yesterday	ACTIVE
Alene alene@flagmantelecom.com	BUILT-IN	EXEMPT	all	Jul 28	DISABLED

Roles & permissions

Sensitive actions

Always emailed to the superadmin, regardless of notification preferences

When	Action	Who	Tenant	Detail	Notified
15:12	TOPUP	Lilit	Crown Dental	+1,000 tokens · "client called, campaign stuck"	✓
14:38	IMPERSONATION	Alen	Vista Realty	as Nina R. · consent code approved	✓
11:20	NO-CONSENT IMP	KP	Maple Clinic	superadmin override · "client unreachable, campaign failing"	✓
10:04	2FA RESET	Lilit	Crown Dental	Maria Sarkisyan · identity verified by callback	✓
09:15	CAP RAISED	KP	Sunset Motors	5,000 → 20,000 segments/month · BW notified	✓
Aug 5	RETENTION	KP	Laurel Escrow	24 → 6 months at client request	✓

Topups also count against each agent's daily aggregate limit, so a per-action ceiling can't be defeated by repetition.

Audit log

When	Staff user	Action	Target	IP
14:22:41	Lilit	IMPERSONATE START	Crown Dental → Maria Sarkisyan (read-only)	38.191.45.12
14:18:03	Parly	TOKEN TOPUP	Crown Dental · 2000 msgs — Main line · +10,000	38.191.45.9
13:55:20	KP	SETTINGS	Carrier policy · VoIP tier rate 300 → 250	38.191.45.2
11:04:12	Alen	CAMPAIGN PAUSE	Vista Realty · Open house	38.191.45.31
Yesterday	KP	USER DISABLED	Console user · Alene	38.191.45.2

Every action taken while impersonating is logged against both the staff user and the impersonated tenant user.

Built-in templates

Carrier-approved 10DLC throughput classes — not editable

Template	Registration	In use by	Basis

These reflect what the carriers approved for each 10DLC class, so they can't be edited or deleted. To run different pacing for a customer, duplicate a built-in template and edit the copy.

Custom templates

Copies you can edit and assign

Template	Based on	Registration	In use by	Purpose

A template assigned to any tenant can't be deleted, and editing it is confirmed twice. Assignment is done in each tenant's Client settings.

Live events — all accounts

14:22:08Crown DentalDELIVERED+1818555••42 · DLR

14:22:07Vista RealtyREJECTEDinsufficient funds → campaign auto-paused

14:22:07Crown DentalOPT-OUT+1323555••90 "STOP" → suppression (tenant scope)

14:22:05Crown DentalFAILED+1213555••11 · err 4750 carrier reject

14:21:58Hilltop CafeLOOKUPbatch 220 numbers · −220 tokens

14:21:55Crown DentalDELIVERED+1747555••36 · DLR

Callback pipeline

Bandwidth → this portal

Inbound queue: 0 pending · 0 failed · retries with backoff for 24h
Last callback received: 4s ago · Catch-up sweep: last run 14:00, 0 stuck messages re-queried
HMAC verification: ON · Heartbeat monitor: PLANNED

Campaigns — Crown Dental

Campaign	Sender	Status	Progress	Est. finish
March service upgrade notice	+1 818 555 0100	SENDING		Today 15:05 PT
Recall reminders — hygiene	+1 818 555 0177	SCHEDULED		Aug 4 ~14:40 PT

Live tail — Crown Dental

this tenant only

14:22:08DELIVERED+1818555••42 · DLR

14:22:06OPT-OUT+1323555••90 "STOP" → suppression

Registration & pacing

Which 10DLC campaign this sends under, and how fast

10DLC campaign

Pacing template

AT&T—

T-Mobile—

Verizon—

T-Mo allowance today—

Est. duration—

You can pick your assigned template or a slower one. Going faster needs a higher 10DLC registration — talk to Flagman.

📅

≈1,905 of your recipients are on T-Mobile, and 388 of today's 2,000 allowance remain (1,612 already used today across your brand). T-Mobile delivery will span ~2 days — the queue resumes after each 12:00 AM PST reset, still respecting every recipient's quiet hours, and the estimate below includes this. Other carriers finish today.

Upload recipient list

CSV · columns become variables

Run line-type lookup first · 4,812 numbers × 1 token = 4,812 tokens (≈481 messages worth) BALANCE OK

Lookup runs as an async batch via Flagman API. The finish estimate updates when it completes (landlines are removed from the queue).

After hygiene: 4,808 sendable · 1 duplicate · 1 invalid · 2 suppressed

Sender number

Numbers are assigned by Flagman support · replies route back per number

Send from

Throughput is set by your 10DLC campaign, not by the number.

Rate limit strategy

Requires TN Lookup so each number's carrier is known before queueing.

Carrier requirements — applied to this campaign (10DLC C-A4F2, class A)

Carrier	Numbers	Limit basis	Applied rate	Est. finish
AT&T incl. Cricket	1,412	Per-minute grant shared by everything under this 10DLC campaign	60 / min	Aug 3 09:01
T-Mobile incl. Metro, Mint	1,905	Paced per minute + daily brand allowance · resets 12:00 AM PST	60 / min · 2,000 / day allowance	Aug 4 · after reset
Verizon incl. Visible	1,206	Filtering-based · conservative pacing	30 / min*	Aug 3 09:03
US Cellular / regional	218	Tier 2 · conservative pacing	30 / min	Aug 3 09:01
VoIP / OTT TIER 3 TextNow, Google Voice…	142	No published class · middle-ground default, sent last	30 / min	Aug 3 09:06
Unknown LOOKUP PENDING	67	Held until carrier known, then Tier 3 if unresolved	—	—

Each carrier drains its own queue independently — one carrier pausing or slowing does not block the others. See your carrier rules →

Schedule window

Start date

Daily start

Daily stop

TCPA quiet hours enforced — never before 8:00 AM / after 9:00 PM recipient local time.

Auto-pause on failure spike — pause when the failure rate reaches % over the last 500 sends (needs 200+ sends before it can trigger). Owner and Flagman staff are notified.

Review & projections

Sendable recipients	4,808 (updates after lookup)
Est. finish	Tue Aug 4 · ~11:20 AM PT — T-Mobile spans 2 daily allowances
T-Mobile allowance	SPANS ~2 DAYS — 1,905 T-Mobile recipients vs 388 remaining today · resumes after 12:00 AM PST, respecting each recipient's quiet hours
Token projection	BALANCE COVERS ~3,910 OF 4,808 — would auto-pause LOW BALANCE ~10:38 AM. Topup 900+ tokens to finish in one run.
Failure auto-pause	at 10% failure rate
Callback route	Carrier → portal webhook (idempotent, retried)

Your role (Editor) can prepare this campaign but not start it — an Admin must press Schedule.

March service upgrade notice SENDING from +1 818 555 0100

Data as of 2026-07-30 14:18:31 PT

Queued

1,588

est. finish 15:05 PT

Sent

3,224

3,296 segments billed

Delivered

3,061

DLR confirmed

Failed

163

3.4% of sent

Tokens left

18,240

covers remaining queue ✓

Daily T-Mobile allowance

Shared by every campaign under your brand · resets at 12:00 AM PST ⓘ

388 of 2,000 remaining today

resets 12:00 AM PST

This campaign — 1,277 April recall notice — 335 Remaining — 388

If the allowance runs out, the T-Mobile queue pauses and resumes automatically after 12:00 AM PST — each recipient still waits for their own quiet-hours window (12:00 AM PST is 3:00 AM Eastern; nothing sends overnight). Other carriers keep sending.

Carrier queues

RBM to launched carriers, SMS to the rest · each drains independently · pausing one does not stop the others

Carrier	Progress	Sent	Queued	Fail %	Rate	State
AT&T	SMS		1,003	409	2.1%	60/min shared with April recall notice	SENDING
T-Mobile	RBM		1,277	628	3.0%	60/min · allowance	SENDING
Verizon	SMS		795	411	14.2%	30/min*	AUTO-PAUSED
US Cellular / regional	SMS		170	48	1.8%	30/min	SENDING
VoIP / OTT TIER 3		17	125	11.8%	30/min	SENDS LAST

Verizon queue auto-paused at 14:09 — failure rate 14.2% crossed the 10% threshold. Other carriers unaffected and still sending.

Channel breakdown

What actually delivered, not what was attempted

Channel	Messages	Share	Tokens	Notes
RBM delivered as RCS	5,102	41.2%	127,550	read receipts available
SMS fell back	7,088	57.2%	141,760	billed at the SMS rate
FAILED neither delivered	198	1.6%	0	not charged

RCS-only cost would have been 304,750 tokens · actual 269,310 · fallback saved 35,440

Suggestion engagement

Which buttons were tapped — RCS only

Button	postbackData	Type	Taps	Tap rate

Tap rate is against RCS-delivered messages only (5,102) — fallback recipients never saw a button.

Message detail

Phone	Sent at	DLR at	Seg	Status
+18185550142	14:18:22	14:18:25	1	DELIVERED
+16265550178	14:18:22	14:18:26	1	DELIVERED
+12135550311	14:18:23	—	1	FAILED 4750
+13235550190	14:18:23	14:18:27	1	OPT-OUT
+17475550136	14:18:24	14:18:29	2	DELIVERED
+18185550977	14:18:24	—	1	SENT
+16265550412	—	—	1	QUEUED
+18185550244	14:18:25	14:18:31	1	DELIVERED

Showing 1–8 of 4,812

Reconciliation snapshot

portal vs Flagman billing · keyed by message_ref

	Portal	Flagman billing	Δ
Segments accepted today	3,296	3,296	MATCH
Lookups today	4,812	4,812	MATCH
Billing rejects	0	0	MATCH

Contacts

4,812

in this account

Mobile verified

4,388

by TN lookup

Not SMS-capable

312

landline / unreachable

Opted out

112

excluded from sends

Groups

Group	Contacts	Sendable	Type	Updated
All patients	4,812	4,388	STATIC	Aug 3
Recall due — 6 months last_visit older than 180 days	1,204	1,131	DYNAMIC	auto
Outstanding balance	318	297	STATIC	Jul 30
VIP	64	61	STATIC	Jul 12

Contacts

Name	Mobile	Email	Groups	Line type	Last contacted
Armen Gasparyan Crown Dental · patient	+18185550142	armen@example.com	All patients VIP	MOBILE T-Mobile	09:41 today
Maria Sarkisyan Vista Realty	+16265550178	maria@example.com	All patients	MOBILE AT&T	Yesterday
David Ohanyan	+13235550190	—	Outstanding balance	OPTED OUT Jul 28	Jul 28
Hilltop Cafe (office)	+18183332211	info@example.com	—	LANDLINE Frontier	—
Sona Melkonyan	+18185550977	sona@example.com	All patients Recall due — 6 months	MOBILE AT&T	Jul 30
+1 747 555 0136 unnamed — from inbound	+17475550136	—	—	NOT LOOKED UP	08:12 today

Showing 1–6 of 4,812 · 0 selected

SMS templates

Name	Category	Preview	Seg	Tokens	Used

Variables pull from the contact record — {{first_name}}, {{company}}, or any custom field. Use | for a fallback: {{first_name|there}}.

These limits come from the mobile carriers and from your registered 10DLC campaign — Flagman applies them automatically so your messages keep getting delivered. They are shown here for reference and can't be changed from the portal. If a limit is causing you problems, contact Flagman support and we'll look at whether your registration can be upgraded.

Your 10DLC registration

Managed by Flagman

Brand	Crown Dental LLC · verified
Campaign ID	C-A4F2
Registered use case	Account Notification
Throughput class	Class A
Numbers on this campaign	2 · +1 818 555 0100, +1 818 555 0177

Sending limits by carrier

Applied automatically · each carrier drains its own queue

Carrier	How the limit works	Your limit	What you'll see

We look up each number's carrier before sending, then send to each carrier in its own queue. If one carrier slows down or starts blocking, the others keep going.

Rules that apply to every message

Quiet hours	No messages before 8:00 AM or after 9:00 PM in the recipient's local time. This is a legal requirement (TCPA) and can't be turned off.
Opt-outs	STOP, STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT unsubscribe a number automatically, across all your campaigns and numbers. Only an inbound START re-subscribes them.
Opt-out language	Your first message to a recipient should include opt-out wording, e.g. Reply STOP to opt out.
Message length	160 characters per segment (70 if you use emoji or special characters). Longer messages are split and billed per segment.
Link shorteners	Public shorteners (bit.ly, tinyurl) are commonly blocked by carriers. Use your own domain.
Restricted content	Carriers block messages relating to cannabis, firearms, tobacco/vape, adult content, gambling, loans and debt relief — regardless of local legality.
Consent	You must have permission to text each recipient, and your messages must match your registered use case (Account Notification).

Why messages fail

The codes you'll see in your reports

Code	Meaning	What to do
4720	Invalid or unreachable number	Remove it from your list
4750	Blocked by the carrier's spam filter	Reword the message; avoid shorteners and all-caps
4770	Rejected — recipient opted out at carrier level	Nothing; they can't be messaged
5106	Handset unreachable (off, no signal, full inbox)	Often succeeds on a later send

Your campaigns pause automatically if failures cross 10%, so a filtering problem can't burn through your whole list.

Account

Crown Dental ACTIVE

PBX domain	crowndental.ftpbx.net	Billing ID	10482
Users	3 · 2 online	Sender numbers	3

Operational state

Tokens left

18,460

across 3 packages

Sent 30d

41,280

44,102 segments

Delivered

96.4%

of DLR-final

Active campaigns

1 scheduled

Opt-outs

all-time

10DLC

C-A4F2

registered · active

Today's allowances

Daily T-Mobile allowance per brand · resets at 12:00 AM PST

Crown Dental LLC B-4T8K2

388 of 2,000 left

Used today: May reminders — 1,277 · April recall notice — 335. Enough left for a small send; larger lists will span days.

Packages

Balances and reset dates

Package	Left	Resets	Status
2000 msgs — Main line	6,360 / 20,000	2026-08-14	ACTIVE
5000 msgs — Billing dept	3,900 / 50,000	2026-09-01	LOW
1000 msgs — Front desk	8,200 / 10,000	2026-08-20	ACTIVE

Sender numbers

Package assignment and 10DLC binding

Number	Label	Package	Campaign	Opt-outs
+1 818 555 0100	Main line	2000 msgs — Main line	C-A4F2	9
+1 818 555 0177	Billing dept	5000 msgs — Billing dept	C-A4F2	3
+1 310 555 0233	Front desk	1000 msgs — Front desk	C-A4F2	1

Recent activity

Events only — no message content

15:12	Campaign March upgrade resumed	CAMPAIGN
14:48	Package 5000 — Billing crossed 20% threshold	BALANCE
11:03	1 opt-out received on +1 818 555 0100	OPT-OUT
09:41	User Maria Sarkisyan signed in	AUTH
Jul 31	Manual topup +1,000 by agent Lilit	BILLING

Conversations

Content requires the client's consent

🔒

Message content is hidden

You can see counts and delivery state from here. Reading conversations, sending on the client's behalf, or changing their settings requires an impersonation session the client approves.

Threads 30d148

Unread6

Inbound 24h37

Last inbound15:16

Request access as

The session inherits that user's permissions, not yours.

The client sees who is asking, why, and for how long — and must approve.

What staff can do without impersonation

Area	Without a session	Needs impersonation
Billing & tokens	VIEW + TOPUP	—
Sender numbers, packages	VIEW + EDIT	—
10DLC registration	VIEW + SUBMIT	—
Users & permissions	VIEW + MANAGE	—
Campaign status & delivery stats	VIEW	Editing or starting a campaign
Conversations, message bodies	HIDDEN	YES
Address book contact details	HIDDEN	YES
Sending on the client's behalf	NO	YES

RCS agent

Rich messaging in the phone's native inbox · Multi-Channel APICOMING SOON PRE-LAUNCH

Agent name	Crown Dental — shown on the handset
Sender ID	rcs_crowndental_9f31
Approved countries	United States
Fallback	SMS on +1 818 555 0100 · MMS for media

⚠

Pre-launch agent. Messages are delivered only to registered test handsets (max 10) — everyone else falls back to SMS. Test traffic is still billed. Once you request commercial launch, agent details can no longer be changed.

Agent branding

Set when the agent is created · frozen after launch

Banner image URL

Exactly 1440 × 448 px · JPG or PNG · max 200 KB · must be publicly reachable

Logo image URL

Exactly 224 × 224 px · JPG or PNG · max 200 KB

Brand colour

Tints the agent header on the handset

Agent description

banner preview · 1440 × 448 CD

Crown Dental ✔

This is what a recipient sees on the agent's info screen.

🔒

Images are submitted when the agent is created. After commercial launch they can't be changed — a new agent registration is required, so check them carefully first.

Carrier launch status

Carriers approve independently — you can send to approved ones already

Carrier	Status	What sends today
T-Mobile	LAUNCHED	RCS
AT&T	PENDING	SMS fallback
Verizon	PENDING	SMS fallback
Other / VoIP	NOT SUPPORTED	SMS fallback

Per-carrier queues route RCS to launched carriers and SMS to the rest, in the same run.

Message designer

Preview updates as you change the type

POST /users/{accountId}/messages/multiChannel · channelList tried in order, max 4

Message type

Title

Body

Card image URL — per message, not the agent banner

Image height

Card orientation

Thumbnail alignment

Required when orientation is HORIZONTAL

Carousel card width

Video thumbnail URL

Public HTTPS URL. Recommended 3:2 or 2:1; keep under ~1 MB or delivery slows. Falls back to MMS on non-RCS handsets.

Suggested actions & replies — max 11 per message

Taps return a postbackData string to your webhook — that's what tells you which button was pressed.

Priority

High is reserved for time-critical traffic

Expiration

RFC-3339, must be in the future

SMS fallback text — what non-RCS handsets receive

ChannelRCS

FallbackSMS · 2 seg

Est. cost25 tokens

Reach today~41% RCS

9:41 ▪▪▪ ⏶ 􀛨

‹

Crown Dental ✔

Verified business ›

＋

Text Message

􀊄

iPhone · iOS 18 · RCS enabled

Test handsets

Pre-launch agents deliver only to these numbers

Number	Owner	Handset	RCS
+18185550011	KP	Pixel 8 · T-Mobile	ACTIVE
+18185550142	Armen Gasparyan	Galaxy S23 · T-Mobile	ACTIVE
+16265550178	Maria Sarkisyan	iPhone 15 · AT&T	FALLS BACK

Test numbers are registered by Flagman — contact us to add or remove one.

These are your personal notification settings for this account. Other users set their own. SMS alerts go to your verified mobile from a Flagman system number and are never billed to your package.

Balance alerts

You choose when to be warned · one alert per threshold per cycle

Alert me when a package drops to…

20% left ✕ 5% left ✕ 200 points left ✕

Applies to all your packages. Add as many as you like — each fires once per billing cycle and re-arms at reset.

Notifications

Pick what you want and how · SMS comes from a Flagman number, never billed to you

Event	Email	SMS
CAMPAIGN
Campaign started
Campaign finished
Paused — manual
Paused — failure spike
Carrier queue auto-paused
Campaign resumed
Daily window opened / closed
Lookup batch finished
DAILY ALLOWANCE
Daily T-Mobile allowance running low once per day · % remaining, same as balance alerts
Paused — daily allowance reached once per campaign per day · resumes automatically at 12:00 AM PST
BALANCE
Balance threshold reached
Paused — package exhausted
Package reset for new cycle
Tokens added by Flagman
COMPLIANCE
Opt-out received

These are your personal settings — each user in your account sets their own. Account admins can also subscribe other users.

Numbers location

Site (sub-account) + Location (SIP Peer) this client's numbers live in

Carrier account

Sites and locations are fetched for this account

Sub-account (Site)

Allowed list managed in Console → Settings

Location (SIP Peer) = this client

Fetched live from the carrier · already-assigned locations are excluded

Location SMSENABLED

Location MMSENABLED

Messaging appTENANT cfd4fb83…

Last synctoday 14:02

Numbers inherit SMS/MMS from the Location, but each number is checked individually — only SMS-enabled, in-service numbers appear in campaign sender lists.

Number	Label	Status	SMS	MMS	A2P state	Package	Sender list
+18185550100	Main line	Inservice	YES	YES	C-A4F2	2000 msgs — Main line	SHOWN
+18185550177	Billing dept	Inservice	YES	YES	C-A4F2	5000 msgs — Billing dept	SHOWN
+18185550231	Fax line	Inservice	NO	NO	—	—	HIDDEN
+18185550244	New — porting	Pending	PENDING	PENDING	—	UNASSIGNED	HIDDEN

Numbers with no package assigned cannot send — assign them under Billing & tokens.

Flagman API connection

Flagman Endpoint v3.3 · /app/ipa/endpoint.php

PBX domain

Requests go to https://crowndental.ftpbx.net/app/ipa/endpoint.php

Token scope

Global scope must be enabled by a Flagman admin.

token_id

Issued by Flagman platform admin

generate_token

Stored encrypted · used only to mint bearer tokens

Bearer tokenACTIVE

Minted14:02:11 today

Auto-refreshON on 401

Last send4s ago status ok

Webhooks

We POST delivery events to your endpoint

Delivery status URL

Inbound message URL (replies, STOP/HELP)

Signing secret

Verify the HMAC header on every request before trusting it.

Recent delivery health

200 OK 1,284 · FAILED 3 · retrying
last event 6s ago · 0 in retry queue

Media library

Hosted by Flagman · used for MMS and RCS

File	Purpose	Size	Dimensions	Status
crown-banner.jpg	RCS banner	184 KB	1440 × 448	VALID
crown-logo.png	RCS logo	36 KB	224 × 224	VALID
appt-confirmed.jpg	RCS card	212 KB	1200 × 800	VALID
promo-old.png	RCS banner	96 KB	800 × 600	REJECTED banner must be exactly 1440 × 448

Files are checked on upload — format, byte size and pixel dimensions — and served from Flagman's CDN over HTTPS, so the URLs we hand to the carrier never break.

Send defaults

Maps to the send_sms request body

from — default sender

Must be a number on this domain unless the token has global scope.

MMS media support

MMS is billed differently — confirm token cost with Flagman.

Numbers are sent in E.164 (+1XXXXXXXXXX) to match the endpoint's expected format. The portal records segmentCount from each response as the authoritative billed segment count.

Campaign defaults

Pre-filled on every new campaign · still editable per campaign

Default sender number

Default daily window

Timezone handling

Failure auto-pause

% of last 500 sends

Low balance threshold

Notify when tokens drop below this

Line-type lookup

Append Reply STOP to opt out if the message text doesn't already include opt-out language

Carrier policy

Which throughput class this tenant sends under STAFF

Assigned template

Their 10DLC registration

Set by the approved campaign — a template above this tier can't be selected

Carrier / group	Tier	Rate	Fail threshold

Every tenant starts on Low volume. Raise it only after their 10DLC registration supports it — a higher template on a low-volume brand is throttled by the carriers and looks like a broken campaign.

Carrier limit overrides

Clamps for this tenant only · can only slow down, never speed up STAFF

Carrier / group	Template rate	Override /min	Daily cap (seg)	Effective

Reason — required, recorded in the audit log

Overrides are clamp-only: the sender takes the minimum of template, override, and the 10DLC grant, so a value above the template has no effect. Every set, change, or removal emails the superadmin.

Sending policy

Staff-only — clients cannot change these STAFF

Enforce quiet hours — in the recipient's local time, derived from area code

Earliest send

Latest send

Some states require 20:00 — check before widening

Tenant time zone

Schedules are expressed in this zone

Monthly cap

segments

Raised by Flagman on request

Max list size

Larger uploads need staff approval

Message retention

Older messages are deleted permanently

Used this month3,180 / 5,000 seg

Held for quiet hours42

Billing statusACTIVE

Oldest message2025-11-04

⏰

Recipients outside the window are held, not dropped — the queue releases them when their local morning arrives, so a campaign started late finishes the next day rather than failing.

10DLC campaigns

Registry fields are read-only · the rest we keep here

Add campaign ID

Label (optional)

We look the ID up with the registry and pull its brand, use case, throughput class and status. Numbers are then matched to the campaign they're registered under.

Campaign ID	Label	Brand	Use case	Class / TPM	Status	Our record	Numbers
C-A4F2	Appointment & billing	Crown Dental LLC	Account Notification	A · 4,500	ACTIVE	COMPLETE	2
C-B7K1	Promotions	Crown Dental LLC	Marketing	B · 2,400	PENDING VETTING	3 FIELDS MISSING	0

Last synced today 14:02 · a campaign's class and caps can change after TCR re-vetting, so we re-check daily.

Compliance

Managed by Flagman — shown for reference

10DLC brand	Crown Dental LLC · verified
Campaign ID	C-A4F2 · use case: Account Notification
Throughput class	Class A · 4,500 TPM (AT&T, shared by all sends under this campaign) · Daily T-Mobile allowance 2,000 (brand-level)
Quiet hours	8:00 AM – 9:00 PM recipient local · stricter state limits applied automatically (e.g. FL, OK end 8:00 PM) · ENFORCED, NOT EDITABLE
Opt-out scope	Account-wide — STOP on any of your numbers blocks all your campaigns

User	2FA	Method
Office desk	ENROLLED	TOTP
Maria Sarkisyan	ENROLLED	SMS
Ara Bedrosian	NOT ENROLLED	—

Data purge (HIPAA)

Permanently removes identifying data · billing totals and audit trail survive SUPERADMIN

Messages & media Recipient lists Contacts Chat history

From (empty = beginning)

To (empty = today)

Purges are scheduled with a 24-hour delay and can be canceled until they run. You must type the tenant's exact name to confirm. Requesting, canceling and executing each email the superadmin.

Your sender numbers

Managed by Flagman support — contact us to add or change numbers

Number	Label	Package	10DLC campaign	Default	Opt-outs

SMS packages

1 SMS segment = 10 tokens · MMS = 30 · TN lookup = 1

A campaign draws from the package that owns its sender number. Numbers with no package assigned cannot send. At zero tokens sending stops — there is no overage, so set your alert thresholds to give yourself warning.

Package messages (62)

From	To	Text len	Media len	Segments	Points used	Points left	Package	Type	Source	Timestamp
+18185550100	+18182340091	287	—	5	50	6,360	2000	SMS	PORTAL	2026-08-03 21:05:55
+18185550100	+18188770412	287	—	5	50	6,410	2000	SMS	PORTAL	2026-08-03 21:05:21
+18185550100	+13105550188	142	84 KB	1	30	6,460	2000	MMS	SOFTPHONE	2026-08-03 18:22:07
+18185550177	+17728760031	287	—	5	50	0	5000	SMS	PORTAL	2026-08-01 14:58:04
+18185550177	+17728760031	287	—	5	50	50	5000	SMS	PORTAL	2026-08-01 14:52:15
+18185550100	+13107150022	287	—	5	50	100	2000	SMS	SOFTPHONE	2026-07-31 18:34:16
+18185550100	+13052010947	287	—	5	50	150	2000	SMS	API	2026-07-31 17:08:59
+18185550100	+18189030577	287	—	5	50	200	2000	SMS	SOFTPHONE	2026-07-29 18:35:12

Showing 1–8 of 62 · rows reaching 0 points are where sending stopped

Usage ledger

Date	Package	Entry	Source	Δ	Left

Suppression list — tenant scope

STOP on any of your numbers blocks all your campaigns · re-subscribe only via inbound START

🛑

Opt-outs apply across every channel. A STOP received over SMS also blocks RCS and MMS to that number, and vice versa. The list records which channel the opt-out arrived on, but enforcement is channel-agnostic.

Number	Source	Received on TN	Keyword	Date
+13235550190	Inbound reply	…555 0100	STOP	2026-07-28
+18185550977	Inbound reply	…555 0177	STOPALL	2026-07-25
+16265550412	Flagman staff (logged)	—	—	2026-07-21

MacBook Pro · Chrome	this device · Glendale
iPhone · Safari	last used Jul 28

Tenants

Throughput today — all tenants

Active campaigns by volume today

Delivery status today

Failures by error code — today

Live tail — all tenants

Tenant accounts

Users & permissions

Pending invites

Bandwidth accounts

Sub-accounts (Sites) per account

Applications & callbacks

Locations → clients

Email / SMTP

Google Workspace relay checklist

Email deliverability

Email templates

Security

Number lookup

Provider error handling

Flagman platform APIs

Console users

Roles & permissions

Sensitive actions

Audit log

Built-in templates

Custom templates

Editing

Live events — all accounts

Callback pipeline

Campaigns — Crown Dental

Live tail — Crown Dental

Registration & pacing

Upload recipient list

Channel

Compose message

Sender number

Schedule window

Review & projections

Daily T-Mobile allowance

Carrier queues

Channel breakdown

Suggestion engagement

Message detail

Reconciliation snapshot

Groups

Contacts

SMS templates

Your 10DLC registration

Sending limits by carrier

Rules that apply to every message

Why messages fail

Account

Today's allowances

Packages

Sender numbers

Recent activity

Conversations

What staff can do without impersonation

RCS agent

Agent branding

Carrier launch status

Message designer

Test handsets

Balance alerts

Notifications

Numbers location

Flagman API connection

Webhooks

Media library

Send defaults

Campaign defaults

Carrier policy

Carrier limit overrides

Sending policy

10DLC campaigns

Compliance

Security

Data purge (HIPAA)

Your sender numbers